Cancellation By You:
If you wish to cancel a confirmed booking, the lead name on the booking must give a written notice of cancellation to Goa Villa Rentals. All cancellation notices received by Goa Villa Rentals via email or post will be acknowledged in writing. Bookings can be transferred to another person/s for the same dates as your confirmed booking, with prior notice only. Bookings can also be postponed; however, will be treated as a new booking, subject to availability and applicable rates for that period.
In order to cover our expected loss from the cancellation of the booking there is set scale of charges which must be paid by you or any one traveling with you. In the event that you cancel a confirmed booking, the following penalties will generally apply:
- 20% of the total amount will be forfeited if the cancellation is made more than 60 days before the date of arrival.
- 50% of the total amount will be forfeited if the cancellation is made between 30 and 60 days before the date of arrival.
- 100% of the total amount will be forfeited if the cancellation is made between 1 and 29 days before the date of arrival.
Admin/ bank charges of INR 1,000/- will also be applicable over and above. The refunds, if any, will be processed within 7 working days and payable in cheque/transferred into your account. Please note that these above cancellation terms apply for regular booking periods. No refund terms are applicable for high peak seasons.
Changes Made By Us Before Travel:
In the unlikely event that Goa Villa Rentals is unable for any reason (including force majeure) to provide you with the property you have booked, Goa Villa Rentals reserves the right to transfer you to an alternative property of the similar type and value, in consultation with you. If the price of the substituted property is less than the original booking, the difference will be reimbursed to you. If the price of the substituted property is higher than the original booking, the difference will be charged to you. If, however, no agreement can be reached between you and Goa Villa Rentals then either of us may opt to cancel the booking. In that event, Goa Villa Rentals will refund the booking amount to you.
Unless the change is as a result of circumstances such as fighting, disturbance, terrorist movement, natural tragedy, fire, bad weather conditions, we will pay you compensation.
Circumstances Beyond Our Control:
We cannot pay any compensation, reimburse expenses, or cover losses for any amount or otherwise accept responsibility, if as a result of circumstances beyond our control, we have to change your tour after booking, or we, cannot supply your tour, as we had agreed, or you suffer any loss or damage of any description. When we refer to circumstances beyond our control, we mean any event that we could not foresee or avoid, even after taking all reasonable care. Such circumstances will usually include, but are not limited to, war, threat of war, airport closures, epidemic, natural or nuclear disaster, terrorist activity, civil unrest, industrial dispute, bad weather.
Your Responsibility:
We want all our customers to have an enjoyable, carefree holiday. But you must remember that you are responsible for your actions and the effect they may have on others. If we, or another person in authority, believe your actions could upset, annoy or disturb other customers or our own staff, or put them in any risk or danger, or damage property or you are unfit to travel, we may end your tour and terminate your contract. You and your travelling party will be prevented from using your booked accommodation, transport, and any other Travel Arrangements forming part of your booking and we will not be liable for any refund, compensation or any other costs you have to pay. Alternatively at our discretion, you may be permitted to continue with your tour but may have additional terms of carriage imposed upon you.
In addition to the above and the effect your actions may have on others, you must particularly also bear in mind that you are responsible for your safety, and that you are responsible for the condition of the property you occupy. We are not responsible for any accidents which occur in or around irresponsible behavior or for any accidents which occur anywhere on properties because of glass, china or the like which you have broken and/or have left in a way in which injury can result.
We expect that you will enjoy your holiday with us. We appreciate that you may well drink alcohol as part of your enjoyment. You must, however, do so responsibly and we will have no liability to you for any injury, loss or damage you suffer as a result of your judgment being impaired wholly or partly by alcohol.
We will hold you and the members of your travelling party jointly and individually liable for any damage to the accommodation, furniture, apparatus or other materials located within the accommodation, together with any legal costs we incur in pursuing a claim. It is your duty to report any breakages, defects or damage to an appropriate person immediately.
If your behavior or the behavior of any members of your travelling party causes any diverted we and/or the carrier will hold you and those members jointly and individually liable for all costs incurred as a result of that diversion. We cannot accept liability for the behavior of others in your accommodation, or for any facilities/services withdrawn as a result of their action.
If You Have A Complaint:
We aim to provide the best tour possible. However, if you are not satisfied please complain as soon as possible to the relevant person (for example, the accommodation management or transport supplier). If they cannot help, you must tell your tour Representative and we will do everything reasonably possible to sort the problem out. If you are still not satisfied, If you do not have the services of a Representative, you must contact us at the given Email ID or Phone Number. No complaints or refund requests for the same be entertained after the tour ends.